How Bookmakers Deal With Winning Customers?

Since sports betting has become a fairly good way to earn money, many players have begun to actively register on betting websites to apply their knowledge in practice and earn money through playing with professionals. However, conflicts between users and the company may periodically arise, which rarely can be resolved peacefully. 

One of the difficulties is that almost everything here is in the hands of the bookmaker, which at any time can block the player’s account, freeze funds in their account or apply other sanctions. Practice shows that to defend one’s rights in such a situation is very difficult, but real. First of all, we recommend that you read the rules of the game in BS in advance. This will help to understand exactly what principles are practiced here and how professionals are ready to meet simple clients.

Now, most shops have a fairly clear schedule, for which they can apply sanctions. Blocking an account is one of the extreme measures, but almost anyone can encounter it. Knowing your rights, you can not only defend them, but also recover compensation from the shop. But it is better to trust only legal companies, since if you work with an unofficial BS, then the likelihood that you can protect yourself tends to zero. 

Why can they block an account?

In fact, if your account is blocked, do not panic. Almost all betting enthusiasts faced this problem to one degree or another. Moreover, most often the reason is their carelessness when reading the rules of the game. It is immediately worth noting that the bookmaker can block many accounts in order to verify the authenticity of the information provided or update the current information. This practice is also common, it happens that they warn about it in advance. 

Also, the suspicious activity of the user can become the reason for blocking. Surely, many faced this not only when playing in the BS, but also on social networks. Usually access to the resource is restored quickly enough and the user does not feel any special costs.

A number of bookmakers specify in their rules and regulations that insufficient player activity can also lead to the inability to log on to the platform. For example, even in some large companies, you can find a clause that reads as follows: “If a player has not made a single bet in the last 90 days, their account may be frozen.” In this way, the shop management seeks to stimulate users to be active, but it is far from always the case.

Often, players can’t find attractive options for forecasts or they just don’t care. True, such problems are most often encountered by amateurs. Professional betting players regularly find the necessary options and get good chances to put their knowledge into practice. Considering that now in most of the BSs a fairly good list of events is presented, it will be quite easy to find suitable ones.

But all of the above cases are, rather, exceptions, so account locks do not always happen. Yes, and if the player contact the support service or otherwise contact the representative of the BS, then access to your favorite resource will most likely be restored. Another thing is a violation of the rules that are established in the shop. In such cases, counting on a positive outcome for yourself becomes extremely problematic.

Most common blocking causes

To understand the situation, it is important to know the motivation of the bookmaker. If you are a regular player and you have quite large turns, then even in the event of a conflict in the BS, you can meet them. However, the probability of such a method of resolving contradictions for ordinary users is small.

So, we can distinguish the following reasons for blocking an account when playing in the BS.

Bets on fixed matches

Despite the fact that it’s practically impossible to find such events now, and the athletes themselves refuse to “give out” the games, suspicious meetings take place periodically. The shops can easily figure them out. Most often, mass betting on one outcome begin. For example, the exact score of the meeting, because usually professionals provide good odds for this. If the bookmaker suspects something is amiss, they will suspend payments and may even conduct their own investigation.

The easiest way to understand this is with a specific example. In Ukraine there was a meeting “Illichivets” (now “Mariupol”) — “Miner-Sport”. The match was scheduled for Friday, when there was not a very large selection of events on the line. Moreover, the bulk of the bets were on the exact score — 3:1 in favor of the hosts of the meeting. As a result, it was with this result that they triumphed.

However, this caused serious suspicion on the part of a number of bookmakers, because almost 500 thousand dollars were put into this confrontation, which is anomalous for the modern realities of Ukrainian football. As a result, an investigation is underway of what happened, while not all players received their winnings, and some of their assets were completely blocked.

Using the “arb” strategy

In fact, there is nothing illegal in it, but the BSs extremely dislike when the user creates conditions for themselves under which the probability of a positive outcome for them is 100%. Now the shops are also actively monitoring the “arbs” market. Therefore, if you notice users who apply this strategy in practice, they can simply block the account so as not to create unnecessary problems.

Most likely, it will be possible to defend one’s innocence, but it will take a lot of time and effort. If we use this strategy, it’s very neat. It is also better not to bet on confrontations in which the odds in both shops are higher than 2.20, because it is even easier to detect thanks to modern services.

Automation of the procedures

This is most often encountered by those who write special programs that execute bets or send requests to the servers of the betting shop in any other way. In such cases, the probability of avoiding punishment is very small. With a high degree of probability, your IP address will be blocked, and you will no longer be able to bet.

It is clear that the latter problem is more characteristic of professional programmers or people who are well versed in technology. However, a number of modern programs will allow you to perform operations that bookmakers do not like, of course.

Despite the fact that the company always says that they create ideal conditions for the game, in fact, for the slightest violation of the rules, a rather serious punishment awaits you. Moreover, everyone is literally at risk of blocking. For example, even stable and good profits can cause sanctions by the bookmaker. It is clear that this does not happen too often, but similar precedents have already happened on the market, so no one will guarantee that the situation will not happen again.

The risks of a profitable game

The best insurance for ordinary players will not be too much in the account. In this case, even blocking your account will not be a serious problem, because you will not lose a large amount.

Now bookmakers earn not only on margin. And if the periodic winnings of customers can go unnoticed, then frequent wins quickly attract attention. Moreover, it is especially dangerous to bet on large amounts. Despite the fact that in most cases the shops have nothing to present to the players, they block accounts, just to reduce their activity and not burden themselves with payments.

This example is relevant only when it comes to the really big predictions for sports in the amount of 10 000 dollars and above. In most cases, professionals will demand a mountain of documents proving your identity and motivate this by the fact that they care about security. In reality, nobody cares, the shop just tries to “cool the ardor” and reduce its own costs, because there are probably several clients among their audience who are used to playing “big-time”. In such conditions, professionals are simply obliged to create the most favorable conditions for them, but in practice this is far from always the case.

That is why BS always faces a difficult task — how not to pay too large amounts and at the same time earn the trust of ordinary users. It is really not easy and can be considered a real art. In order not to bring the situation to such extremes, many companies prescribe in advance what maximum amount a client can win here. True, this scares away many gamblers who see limitations and strive to put their knowledge into practice.

Fans of bets should remember the following when choosing a bookmaker for long-term cooperation.

1. The company must be legal. Then you can contact the appropriate authorities and up to the last defend your position. Moreover, if you did not violate the charter of the shop, then the court will most likely be on your side. If you choose an illegal company, then there’s simply nowhere to turn to resolve the contradictions. Yes, in such BSs more attractive odds are usually set, because they do not pay taxes, but playing with them is a big risk, which does not always pay off.
2. It is better to provide only true information about yourself. This will become a guarantee that there will be no problems with the withdrawal of earned funds, and you will be able to fully enjoy cooperation with professionals.
• Free sports predictions 24 hours a day.
3. Shop experience. Ideally, you should have friends who are already registered in it and can tell you more about the features of cooperation. Feedback on the Internet is not always worth believing, because now many companies specifically criticize their competitors.

It is obvious that even the best preparation will not guarantee the safety of your funds. But with the right approach, it is quite possible to restore access to them. The main thing is to read the rules and regulations about the game in advance, which will be the key to a long and stable cooperation.

What to do if the account is still blocked?

Precautionary measures are good, but what should you do if your account is blocked? The main thing is not to panic and act steadily. Try to remember if you have violated any of the rules of the game. The reason for blocking may also be the use of a prohibited strategy. The answer often lies on the surface.

In most cases, in order to fully restore access, it is necessary to go through the identification procedure again, after which it will become clearer what caused the blocking and how to proceed further. So, it’s important to stay calm in order to prove your case, as well as fully restore access to your account. Also better:

• Do not be rude to the representative of the bookmaker. Do not treat the company employees rudely, otherwise the probability that they will meet you is reduced to zero. People who encounter such a problem are advised to contact support in writing. The application is better to formalize in an official business style, without familiarity.
• It’s best to indicate that you don’t understand the reason for the block, you always played honestly, and this shop was recommended by friends who have also been making forecasts here for a long time and actively. Do not forget to mention that during the game everything suited you, so you want to continue to demonstrate your knowledge in practice and earn thanks to it. It is also better to immediately send all the necessary documents and in every possible way to promote a long and fruitful cooperation. This will be one of the foundations of a positive and quick resolution of the problem.
• Find the best odds for sports betting.
• In most cases, a response from support representatives comes within 24 hours. If you really have not violated any rules and are ready for cooperation, then only a scan of some documents may be required. After that, access to the popular betting platform will be fully restored. As for the documents, here a lot depends solely on the internal order of the company. You can provide both a passport and other identification papers, such as a driver’s license.
• Do not panic and behave appropriately. In no case should representatives of the service desk be threatened or insulted. It is necessary to demonstrate that you are an honest and responsible player who is satisfied with the cooperation and wants to enjoy it further. You can also politely ask to expedite the procedure and note that in return for this you can recommend this shop to your friends or on forums on the Internet. Advertising is never superfluous, in addition, you will be able to immediately attract representatives of the shop and create conditions for long-term cooperation in the future. All this makes the work of support service representatives faster and better, as a result, the probability of a positive resolution of the contradictions is quite high.
• New predictions for soccer, tennis, hockey, basketball, etc. are created every hour.
• Always be ready to cooperate with professionals.

Usually, contacting support is almost a 100% guarantee that the problem can be resolved. But in reality, not everything is so simple. Usually the response time is 3-5 hours. If nothing has arrived during this time, try again. Only again, it is necessary to do this politely and without pressure, let alone claims. Show that you can be decisive, and not just sit back.

The maximum response period can be 3 days, but in practice you do not have to wait so long. Even if the reason for the blocking is serious and there is no way to recover funds, the bookmaker will notify you of this.

If you are really a respectable player, then the representatives of the bookmaker will surely meet you and offer quick and relevant options for gaining access to your favorite entertainment. After that, it will be possible to enjoy bets with professionals again and convert your knowledge into profits.

Account verification is usually done quite quickly, after which you can again fully play on your favorite platform. Now all operations can be performed online, which not only saves time, but also reduces other costs that you encounter while working with the resource. 

If the appeal to the support service did not have the desired effect and access to your account is still denied to you, then you need to go further. This is especially important if you have a large amount of money in your account. 

Where can you turn to complain about the actions of a bookmaker?

Here we are again faced with the fact that you only need to choose a legal shop for cooperation, which has a license to conduct gambling activities in the country. If the company does not have such a document, then it will be extremely difficult for you to prove your own rightness. Often shops have licenses of Curacao, Malta and other regions of the globe. To prove your case, you will have to face local justice, and this is not only a language barrier, but also other organizational difficulties. It is only natural that most players will not even want to contact such courts, even if the truth is on their side.

If you are dealing with a legal bookmaker, you need to write a complaint to the authority that oversees the work of companies in your country. Here they often take the side of the player, but first of all they look at the arguments of opponents in order to find the truth. It is enough to simply find out which institution the shop in which you played belongs to in order to send your complaint there. In the letter, it is necessary to describe the current situation in as much detail as possible and give your arguments.

Also, an additional advantage will be the availability of:

• checks;
• receipts;
• other factors to replenish the game balance.

Many do not believe, but in fact, even this allows you to solve most of the contradictions between the player and the bookmaker. Do not be afraid to try and ask for help, because in most cases it brings the desired result that you are counting on.

If the appeal was unsuccessful and your rights are still not restored, then the last way to restore justice is the court. The process is usually very long, costly and requires knowledge of specific terminology. It makes sense to contact them only if you have a large amount on your account that the bookmaker does not allow to withdraw. Here again, the powers of the court spread only to legal bookmakers.

If the amount in the account is not very large, then you will rather spend more money and nerves on litigation. As a result, even the funds received back will no longer bring joy, although it’s worth trying, of course. The problem also lies in the fact that court sessions can be postponed for a long time and the resolution of contradictions can easily be delayed not even for months, but for whole years, and this clearly does not inspire hope in ordinary players.

Conclusion

Nevertheless, it’s better just not to bring the situation to the point where your account will be blocked in the betting shop. Read the rules of cooperation in advance, study them carefully, and this will become the key to a positive result, even at a distance. If you play really honestly, then it’s unlikely that you will ever need to go to court to restore your rights.

Problems can arise due to the presence of several accounts and the use of specific strategies (first of all, the “arb”). You can also get winnings on bets by choosing only the correct and proven betting shop. Do not trust newcomers who are only taking their first steps in this market segment. Forecasts for sports should be thought out and balanced so that you can really count on getting rewards from playing with professionals. There is no doubt that bets can really generate income, successful users prove it.

However, you should not risk too large amounts and defiantly show your importance to the bookmaker. Try to create an image of a confident and respectable player, and this can also be a guarantee that you can build a long and profitable relationship with the shop. Not a single client of the BS is protected from various locks and other sanctions, but with the right approach, you can minimize risks and concentrate solely on sports predictions, which will certainly give results at a distance.

Thus, do not get too stand out against other customers, to create the most favorable conditions for work in a particular shop for yourself. Now it’s quite easy to choose the right option for you, because in this market segment there is serious competition. It is important that the betting shop is legal, because in this case it will be much easier to resolve the disputes that have arisen. Information on the presence/absence of licenses can always be found on the Internet and on the official websites of the BS.

Now sports forecasts have become a good way to earn money, but due to account blocking, many fans of various disciplines are afraid to go through the registration procedure in various shops. The situation is gradually changing for the better, in case of contradictions, authorities often take the side of ordinary players. This helps improve the reputation of the market as a whole, and now forecasts are no longer perceived as skeptical as they were just a few years ago.